Istana Hotel - Kuala Lumpur

73, Jalan Raja Chulan, Kuala Lumpur, Malaysia, 50200  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Istana Hotel - Kuala Lumpur

Wi-Fi
Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Cafe

Snack bar

Coffee shop

Shuttle

Paid city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Overview

The informal 5-star Istana Hotel boasts a tennis court, a sauna and a hairdresser as well as setting in a financial district of Kuala Lumpur. The hotel occupies 23 floors and was renovated in 2005.

Ideally located in Bukit Bintang district, Istana Hotel is surrounded by convention centers and banks. The city center lies within 3 km from the venue.

The hotel offers easy access to shopping centers and commercial centers.

Within a 15-minute walk guests will find Ampang Park train station. It will take around 25 minutes to get to Sultan Abdul Aziz Shah airport by car.

Rooms

Istana Hotel offers 515 classic rooms that come with a spectacular view of the city and such facilities as satellite TV, climate control, high-speed internet, a private safe and a living area. Other comforts include a dishwasher and coffee/tea makers for self-catering.

Eat & Drink

Guests can have breakfast in the restaurant every morning. At the restaurant Asian dishes are served. The sports bar offers refreshing drinks along with snacks and cakes. Offering a variety of dishes, Suka and The Establishment are about 150 meters away.

You can start your day with a buffet breakfast, which costs MYR 45 per person per night. 

Services

The property features a storage room, a designated place for smoking and a safety deposit box.

Relax

A spa lounge, a health club and a steam room as well as steam baths, reflex massage and facials are available to guests on site. Featuring fitness classes, a gym and an aerobics studio, Istana Hotel also offers lawn tennis and squash and other on-site activities.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of floors:   23.  Number of rooms:   515.

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Facilities

General

  • No smoking on site
  • Wi-Fi
  • On-site parking
  • Free safe at reception
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Luggage storage
  • Elevator
  • Drugstore/Pharmacy
  • Currency exchange
  • Souvenir shop
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Lobby
  • Female traveler room/floor
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Tennis court
  • Golf course
  • Squash

Services

  • Paid city shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Fine dining
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Halal food
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool

Leisure facilities

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach chairs
  • Night club
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • City view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Adjoining rooms
  • Living room
  • Sitting area
  • Wardrobe
  • Tea and coffee facilities
  • Bottled water
  • In-room desk
  • Ironing facilities
  • Rollaway beds
  • In-room sink

Bathroom

  • Private bathroom
  • Separate tub and shower
  • Steam shower
  • Hair dryer
  • Towels
  • Bathrobe
  • Slippers
  • Room toiletries
  • Sink
  • Toilet

Self-catering

  • Electric kettle

Bedroom

  • Paid bed linen & towels

Media

  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 12 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 2 years
Crib FREE
Existing bedding FREE
All children
3 - 12 years
Existing bedding FREE
Extra bed MYR 92.80
Children above
12 years or adults
Extra bed MYR 92.80
Maximum capacity of extra beds in a room is 1. 
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

How to reach hotel

hotel Istana Hotel - Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

73, Jalan Raja Chulan, Kuala Lumpur, Malaysia, 50200

Get directions
City Center
  • Kuala Lumpur
    2.9 km
Airports
Train Stations
  • Ampang Park Station
    1.6 km
  • Old Kuala Lumpur Railway Station
    2.2 km
Restaurants
  • Taps Beer Bar
    160 m
  • Suka (cuisine: Asian)
    130 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    23
  • Number of rooms:
    515

Hotel Awards

MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Malaysia

Use Badge

Rooms and availability

Two-Bedroom Suite
  • Max occupancy:

    6 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Laundry services
  • 220/240 V AC
  • Trouser/pants press
  • Interconnecting doors
  • Voice mail
  • Alarm clock
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Satellite TV
Room Description:

Standard 2 Bedroom Suite. BED & BREAKFAST

Istana Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
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  • General

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Route Planner
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What's nearby

Tourist attractions

  • KL Hop-On Hop-Off City Sightseeing200 m

Popular areas

  • Kuala Lumpur City Centre900 m

Places of interest

  • Jalan Alor300 m
  • Bukit Bintang Monorail Station400 m
  • Starhill Gallery400 m
  • Lot 10400 m
  • Greenbox KTV Kuala Lumpur500 m
  • Aquaria KLCC500 m
  • Berjaya Times Square700 m
  • Berjaya Time Square Theme Park Kuala Lumpur800 m
  • Menara KL Tower800 m

Convention centers

  • Kuala Lumpur Convention Center500 m

Shopping areas

  • Bukit Bintang Plaza200 m
  • Pavilion Kuala Lumpur300 m
  • Pavilion Mall300 m
  • Farenheit 88400 m
  • KL Plaza400 m
  • Sungei Wang Plaza500 m
  • Low Yat Plaza600 m
  • Low Yat Plaza600 m

Monuments and Landmarks

  • Bukit Bintang Monorail Station400 m
  • Kuala Lumpur City Centre KLCC800 m
  • Menara KL Tower800 m
  • Petronas Twin Towers900 m

Parks

  • KLCC Park800 m

Local attractions

  • Chinatown - Kuala Lumpur1.6 km
    Jalan Petaling, Kuala Lumpur
  • Guan Di Temple Kuala Lumpur Malaysia1.5 km
    Jalan Tun H.S. Lee No.168, Kuala Lumpur
  • Sri Mahamariamman1.7 km
    163 Jln. Tun H.S. Lee, Kuala Lumpur
  • Masjid Jamek1.5 km
    Jalan Tun Perak, Kuala Lumpur
  • Sze Ya Temple1.6 km
    Jln. Tun H.S. Lee and Jln. Cheng Lock, Kuala Lumpur

Near the hotel

  • Istana Negara300 m
    Jalan Istana, Kuala Lumpur
  • Muzium Telekom600 m
    Jalan Raja Chulan, Kuala Lumpur
  • Menara Kuala Lumpur Tower780 m
    Jalan Punchak, Kuala Lumpur
  • Berjaya Times Square770 m
    1 Jalan Imbi, Kuala Lumpur
  • Jalan Alor590 m
    Kuala LumpurMalaysia
  • Petronas Twin Towers960 m
    Kuala Lumpur City Centre, Kuala Lumpur
  • Berjaya Time Square Theme Park720 m
    1 Jalan Imbi, Kuala Lumpur

Restaurants nearby

  • Taps Beer Bar160 m

    Address: A-0-3, One Residency, 1 Jalan Nagasari | (Off Jalan Raja Chulan)
    Phone: +60321101560

    85% likes this, based on 79 reviews
    Price Range: GBP 3 - GBP 10

  • PAPER + TOAST130 m

    Address: A-0-5, One Residency, 1 Jalan Nagasari
    Phone: 603.2141.6752

    84% likes this, based on 30 reviews
    Cuisine: Healthy

  • Restoran Nagasari Curry House170 m

    Address: Jalan Nagasari

    67% likes this, based on 74 reviews
    Cuisine: Indian

  • Suka130 m

    Address: 1 Jalan Nagasari

    83% likes this, based on 15 reviews
    Cuisine: Asian

  • Kampachi Equatorial Hotel160 m

    Address: Equatorial Hotel
    Phone: +603-2161-7777x8444

    69% likes this, based on 49 reviews
    Cuisine: Japanese
    Price Range: GBP 0 - GBP 76

Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    23
  • Number of rooms:
    515

Hotel Awards

MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Malaysia

Use Badge

Istana Reviews

Guest reviews are submitted by our customers after their stay at Istana

Average guest rating

7.8out of 10
Fabulous
Based on 1043 reviews

Guest reviews

  • Group of friends
    7.4

    This hotel is close to the city center and you can see kuala lampour city on foot. It's breakfast is very good. I try dinner and it's amazing.

  • Single
    7.4

    Location and value for money are excellent - staff are very welcoming

    I was unable to use my debit card to provide a deposit for incidentals, forcing me to find a local atm to provide a cash alternative. This was a great inconvenience and unnecessary.

  • Couple
    9.2

    Great location, large rooms, luxury at a great price.

  • Couple
    6.6

    Great hospitality

    I was staying at suite room should b the best,,but it was leaking (toilet washer) and the roommaid dont do nothing but turn it off,evening cocktail is too early,not much variation of breakfast on the executive lounge,took me over an hour for my room ready after checked in

  • Family with children
    3.8

    1-They just gave each room 1 key for opening the door and if you lost the key they would charge guest for 20-200 rm! 2_breakfast counter was very poor and staf they did not have fast reaction to guest request,may be you would get a glass of water after 30 Min if you were enough lucky. 3- A personal bath robe was taken from our room and with too much folow up it return back to us!!!

  • Group of friends
    6.2

    In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant.

    Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.

  • Family with children
    10.0

    Comfortable, helpful staff, excellent location and value for money

  • Couple
    4.6

    The location of the hotel is near to the main shopping area which is the Bukit Bintang and Pavilion Shopping Centre. Therefore this hotel is very accessible. It is not far from klcc where it is possible to take the monorail from the nearby station to klcc.

    The service provided by the hotel is not up to standard. The room provided is not fully prepared for guests. Towels were not given when I checked into this hotel. And it took more than one hour to get the towels.

  • Older travelers
    7.8

    It was our 4th or 5th stay at the Hotel Istana kl. So far we are satisfied with the service dedicated to us.

  • Group of friends
    7.4

    The loby bar service (Coffee) was 7 star world standard. Especially Nora, the Maneger is to be rated as to a 7 star employee in the hospitality industry My background is opening 5 star hotels around the world, base in Australia and my opinion is based on these standards. Rooms were tired (decor)and carpets were dirty with stains. Housekeeping is avereage not 5 star. No rack to keep luggage Very avereage amenities not 4 or 5 star standard more 3 star International standard. The Food presentation at dinner buffet is 5 star BUT the quility and taste is average specially seafood and meats. The crabs and prawns were freezer burnt and very below standards The BBQ food served was cold and horrble, very dry meats and prawns. Overall ok ( 3-4 out of 10 for Food) 9 out of 10 for presentaion of food Regards Lakshman

  • Single
    10.0

    I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!

  • Older travelers
    3.8

    Nothing really except the location, the food at the restaurant and coffee at the lobby, and a few very pleasant staff.

    This is the worst experience I had at a so-called 5 star hotel in my years of travel. It should be rated a 3 star hotel. Extremely poor service in general. Repeated calls to concierge to get your luggage will not be responded to and you have to drag your luggage yourself. 3 times I and my friends had to do that over a 5 day period. Promises to open the room safe will not lead to anything. For many staff, it seems hotel guests are a burden. The reservations section does not seem to know what the front desk is doing. You may have done your booking with Booked.net and after your departure, you may be notified by the Booked.net that based This is my first experience of this nature. In my years of travel, I have never seen such a 5 star hotel. Even basic toiletries you would expect to find at a 5 star hotel bathroom are not provided. On some days you have to ring the housekeeping to come and clean your room!

  • Family with children
    10.0

    It was not my first time to sit in Hotel Istana, we really liked the place, the staff were very welcoming and smiling through all the day. Te location is vert strategic. Everything is reachable, you have seven eleven supermarket 24 hours open if you need something urgent only by crossing the road. Of course this will not be the last time to come and sit in Hotel Istana.

    May be the checkout should also be from the lounge even if there is balance to be returned.

  • Older travelers
    7.8

    We had a good stay however, we are now in dispute with the hotel because on our return home to Australia we discovered we had been charged twice for the room on our Visa card. The first charge was dated on the day we made the internet booking and looks to be about the correct rate, the second charge was made the day we left the hotel and is three times the internet rate quoted. I have been to our bank to get the payment stopped but they can do nothing and we should contact the hotel; which I have done. We are really disapointed that this has happened and would appreciate it if you could apply some pressure on the hotel to reverse the charge. regards Larry Lee.

  • Single
    5.0

    The price was reasonable for what was offered.

    It does not live up to its billing of 4* or 5*. Very poor breakfast. Last of minibar was very annoying. Decor was very poor. Leaking water from toilet cistern. Overall, big building, but very poor quality.

How to reach hotel

hotel Istana Hotel - Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

73, Jalan Raja Chulan, Kuala Lumpur, Malaysia, 50200

Get directions
City Center
  • Kuala Lumpur
    2.9 km
Airports
Train Stations
  • Ampang Park Station
    1.6 km
  • Old Kuala Lumpur Railway Station
    2.2 km
Restaurants
  • Taps Beer Bar
    160 m
  • Suka (cuisine: Asian)
    130 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    23
  • Number of rooms:
    515

Hotel Awards

MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Malaysia

Use Badge